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Are returns permitted? What are the conditions and time limit?
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. If you want to initiate a return please write to us at [email protected]. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred. In case you have received a wrong item which will be a highly unusual situation, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns. The return needs to be initiated within seven days from the day your order has been delivered.
Will I be refunded or given a store credit to buy something else from Kreek?
Refund
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
We pay the for shipping the item back. No fees is charged for returning the item.
How long will it take for me to get my refund from Kreek?
15 days
More info: https://www.kreek.com/refunds-policy/
What malfunctions or product problems do Kreek warranties cover?
Varies from product to product. The warranties are applicable in the market.
If there is something wrong in the product which is under warrantee, how long will it take Kreek to pick it up, fix it and deliver it back?
Can range between 10-30 days.
Who pays for shipping back and re-delivering the item?
Customer
Can I return a product that has a malfunction and get my money back?
Yes. Depends on product to product.
If an item I ordered turned out to be malfunctioning and Kreek doesn’t have any other in stock to replace it, what happens then?
We will provide a credit note in that case.
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.